Refund policy

Updated: April 23, 2025

Definitions and Key Terms

To help you better understand this policy, here’s what we mean when we use the following terms:

  • Company: Refers to “4usnow,” “we,” “us,” or “our,” the entity responsible for your information under this policy.

  • Customer: Refers to the individual or entity using our services or purchasing our products.

  • Device: Any internet-connected device used to access our services (e.g., smartphone, tablet, computer).

  • Service: The services provided by 4usnow as described on our website.

  • Website: Our official website, accessible at www.4usnow.com

  • You: A person or entity registered with or purchasing from 4usnow.

Return Policy

We offer a 14-day return window starting from the day you receive your item. To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unworn or unused

  • Include all original tags

  • Be in the original packaging

  • Include proof of purchase (receipt or order confirmation)

Note: Items returned without prior authorization will not be accepted.

To initiate a return, please contact us at support@4usnow.com. Once your return is accepted, you will receive instructions and the return shipping address.

Items That Cannot Be Returned

We do not accept returns on:

  • Perishable goods 

  • Custom or personalized items

  • Personal care items 

  • Hazardous materials or flammable liquids/gases

  • Sale or discounted items

  • Gift cards

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved, a full refund will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@4usnow.com.

Shipping Costs

  • Return shipping is the customer’s responsibility.

  • If the item included free shipping initially, the return shipping still must be paid by you.

  • We are not responsible for damage caused during return transit. Please package your return carefully.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos and a description so we can resolve the issue promptly.

European Union Cooling-Off Period

If your order is shipped to the EU, you are entitled to a 14-day cooling-off period under EU law. This means you may cancel or return your order for any reason within 14 days of receipt—no justification required.

Conditions still apply: the item must be unused, with tags and original packaging, and accompanied by proof of purchase.

Exchanges

We do not offer direct exchanges. To get a different item, return the original, and place a new order after your return is accepted.

Consent

By using our website, registering an account, or making a purchase, you agree to this Return & Refund Policy.

Policy Updates

We may update this policy occasionally to reflect changes in our services or regulations. All updates will be posted on this page. Continued use of our services means you accept the updated policy.

Contact Us

For any return, refund, or general questions, you can reach us at:
📧 Email: support@4usnow.com
🌐 Website: https://www.4usnow.com